Privacy Policy & Voice Terms

01.Scope & Evaluation Sandbox Disclosure

This prototype is developed and operated by Narada Studios Private Limited ("Narada", "we", "us") specifically for evaluation and demonstration under the Honda Innovation Challenge 2.0, managed in collaboration with T-Hub Hyderabad.

This evaluation environment operates on simulated dealership and customer case data (e.g., Dr. Aditi Sharma, Honda Elevate ZX, Malwa Motors). The prototype demonstrates customer-side agency, document intelligence, and conversational outbound calling. It does not access private production Honda Cars India internal databases or customer telematics feeds without prior authorized integration agreements.

02.Data We Process

When you evaluate the Vehicle Digital Dupe, we may process:

• Service Record Identifiers: Vehicle model, registration plate number, Repair Order (RO) number, dealership name, reported service complaints, and promised delivery times extracted from uploaded job cards or sample records.
• Audio & Voice Transcripts: Real-time microphone audio input during the live roleplay outbound call simulation or web voice interactions, including real-time speech-to-text transcripts generated for case audit purposes.
• Telephony Parameters: Designated evaluator phone numbers entered into the outbound call dispatcher for demonstration purposes.
• Audit Milestones: Timestamps of owner authorization, call commencement, call outcome status, and revised delivery commitments.

03.AI Pipeline & Third-Party Subprocessors

To deliver intelligent multimodal comprehension and human-parity voice communication, Narada engages the following certified AI infrastructure providers:

04.Statutory Voice Disclosures & TRAI Compliance

In accordance with Telecom Regulatory Authority of India (TRAI) calling norms, ElevenLabs Terms of Service, and ethical AI transparency standards:

• Mandatory AI Representation Disclosure: The Vehicle Digital Dupe introduces itself immediately upon call connection (e.g., "Hello, I am an AI representative calling on behalf of Dr. Aditi Sharma..."). It strictly refrains from impersonating dealership staff, Honda OEM employees, or human owners.
• Call Recording & Purpose Disclosure: External parties are informed that the communication is conducted by an autonomous AI agent to follow up on vehicle service progress.
• Whitelisted Target Calling: In this evaluation sandbox, programmatic PSTN calling is restricted to explicitly verified evaluator and tester phone numbers to prevent unsolicited external calling.

05.Hardened Permission Boundaries (Zero Autonomous Liability)

To ensure complete user sovereignty and mitigate hallucination risk, the Vehicle Digital Dupe enforces a strict algorithmic permission fence:

• No Autonomous Contact: The agent cannot dial dealership numbers or external entities without explicit, affirmative verbal or one-tap authorization from the vehicle owner.
• Zero Financial or Mechanical Approval: The agent is programmatically forbidden from authorizing billable repairs, agreeing to paid parts replacements, or accepting financial liabilities. When a dealer requests ₹4,500 for a suspension bush replacement, the agent refuses autonomous approval and reports back to the owner for instructions.

06.Compliance with India DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 (India), Narada adheres to core data fiduciary duties:

• Principle of Data Minimization: Only data strictly necessary for tracking the repair order and executing follow-ups is requested.
• Instant Case Erasure: Evaluators can click the "Reset Demo" button at any time to instantly purge updated timelines, call transcripts, and case modifications, returning the system to a clean state.
• Security Safeguards: All data in transit is encrypted using TLS 1.3. Cloud Run container isolation ensures tenant segregation.

07.Grievance Redressal & Contact Information

For questions regarding this privacy policy, data practices, or to exercise your rights under Indian privacy regulations, please contact: